FAQ

There are other companies that sell a similar product, why should I choose Derby’s Pet Fence over the others?

All the companies in our area share the same basic technology that was invented by Invisible Fence® many years ago. Each has a good product and will help you keep your dog safe. We truly believe that each company operates with the well being of your pet as their top priority and each of them have an effective product. So, your choice comes down to finding a company that you trust and that offers you the best overall value. We’ve developed the attached Buyer’s Tool to help you compare this areas most popular companies side-by-side.

What is the average time needed to train a dog?

The training time varies with each dog and each trainer. On average, it takes 10 minutes twice a day for 2 weeks to train your dog.

Will the correction harm my dog?

NO. The mild correction that your dog feels is designed to be undesirable so your dog will avoid it, yet is totally harmless and humane. Our systems give the dog an audible alert BEFORE a shock is received. Your dog will quickly associate the audible alarm with impending discomfort, so he or she will soon understand where the boundaries are.

Will this system work for all dogs?

Almost all dogs can be successfully trained to stay safely in their yard with our systems. There are a few breeds or circumstances that may need special consideration. We will discuss your situation with you before we begin any installation.

Don’t these systems get expensive when you consider the cost of battery replacements?

(The Battery Factor)

No. Most of the collars that we sell have built-in Lithium Ion batteries that never need replacing. The collars are designed to possibly last the life of your pet — all you have to do is recharge the battery when indicated.

How will I know if my collar is charged and working correctly?

Our collars are unique in that they have a status light that will blink green when your collar is charged and working properly. Most other systems being sold either have no light, or they have a “low-battery” light which only flashes for a few days when the collar is really low, then stops flashing when battery is completely drained (leaving you a 50-50 chance of the collar working if the light is not flashing). With our collars, you’ll always know for sure when you see the green light.

How old should my dog be before using an electronic device?

It depends on the dog. This can be discussed during the initial consultation to make sure we consider the specific circumstances to determine what is best for your dog.

Will the installation damage my lawn?

We use specialized equipment that minimizes any damage to your lawn. A very thin groove is made in your lawn to bury the wire. The groove is covered up before we leave.

Can more than one dog share the same system?

Yes. You will only have to purchase additional collars.

Is Derby’s Pet Fence the same as Invisible Fence®?

Every week we get several calls from people asking us if we can give them a quote on an Invisible Fence® for their dog. We want to be clear, we are not an Invisible Fence® dealer, Invisible Fence® is a trademarked name that refers to a specific company and product.

Derby’s Pet Fence sells electronic pet fencing that is similar to what is sold by Invisible Fence®, but we use products with a higher level of technology that provide significant improvement and cost savings for the pet owner. We DO often have used Invisible Fence® collars and other hardware for sale to dog owners in Kentucky.

Does Derby’s Pet Fence service Invisible Fence® systems in the Louisville area?

Yes. We can repair any type of electronic pet fencing system in the Louisville KY area. We service Invisible Fence®, Dog Watch®, Dog Guard®, Pet Stop®, and even self-installed systems.

Does it make sense to switch to a Derby’s Pet Fence if I already have an Invisible Fence® system?

It depends. Because of the expensive battery requirements of most other systems and our generous buy-back program, it actually makes sense to switch in most cases. The one-time cost for switching over is soon paid back to you because you no longer have to buy expensive batteries (at $16 each – every 3 or 4 months). The more dogs you have, the more quickly this payback occurs.

Often, in less than 3 or 4 years, you will be ahead of the game financially by letting us upgrade your system to a Derby’s Pet Fence system. With four dogs or more, that payback time is less than 3 years! In addition to the cost savings – you will get several other features that will be a step-up from what you currently have.

If you are adding a new dog to your pack – the payback is almost immediate because of the high price that Invisible Fence® charges for a new collar. It’s a “no-brainer” to switch from Invisible Fence® to a Derby’s Pet Fence in this situation.

How does your company compare to Invisible Fence®?

We are an independent local company servicing the Louisville Kentucky area. We service all brands of electronic pet fencing in the Louisville area, including Invisible Fence®. The Buyer’s Tool effectively points out the differences in our products and services. The most notable difference is our rechargeable collar with a limited lifetime warranty.

Invisible Fence® is a large nationally owned company that has been around for many years. They are part of a conglomerate that also owns, Petsafe® and Innotek®. The Invisible Fence® portion of this conglomerate has a dealer network that sells a collar that requires batteries to be replaced every 3 or 4 months.

Contact Us

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Louisville: (502) 314-7389

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Lexington: (859) 327-7760

Have more questions for us? Then fill out the form, or call the number above. We’d be happy to answer your questions on how to keep your dog safe.

Collar Returns: Click Here to download and fill out a copy of our Return Authorization Form and send in with the collar you are returning.

FAQ